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Frequently Asked Questions

Your Private Terrace

What is the best way to enjoy the terrace?

Our guests have enjoyed family dinners, lounged in the sun, sipped wine in the evening, and enjoyed morning tea and coffee watching the sunrise.  With gorgeous views of Orlando and tons of private space you can do just about anything!

Parking/Transportation

Is parking free?

Yes - Parking is free right outside the building.  There is no limit to the number of vehicles per unit.

If I don't have a car, what is the best way to get around?

We are centrally located on I-Drive with many restaurants in walking distance.  For places farther away we recommend your favorite rideshare app.  Rides to Universal & the Convention Center are typically <$10.  Walt Disney World is typically $15-$35.  Rides to MCO airport are typically $30-$55.

Your Arrival & Departure

How will I know how to get into the unit?

You will receive check-in instructions and your door code 3 days prior to arrival.  Your door code (typically) is the last 4 digits of the phone number on the reservation.

What time can I check-in?

Our standard check-in begins at 4PM.  If you would like to request check-in before 4PM please message us in advance.  We offer early check-in free of charge once the room is available.

What time do I need to check-out by?

Our standard check-out is 10AM.  We offer 2 hour late checkout (12PM) for a $50 fee.  Please message us in advance so we can let inform our cleaning team of your later departure.

Is there a long chores list before check-out?

Nope!  We ask if you used dishes/dishware to start the dishwasher with a provided dishwasher pod.  Other than that, nothing else for you to do.  Just lock the door behind you and we take care of everything.

Who should I contact for assistance?

Messaging on your booking app is the fastest way to get assistance.  If your stay is ever less than perfect we have an on-site team ready to help you.  In case of emergency there is a phone number posted on the fridge inside your unit.

Your Morning Beverages

Is there a coffee maker?

Yes - There is a dual drip coffee & k-cup machine along with a limited supply of k-cups and ground coffee to get your vacation mornings started.  There is also a Dunkin in walking distance & Starbucks <5 mins down the street.

Is there a way to make tea?

Yes - There is a multi-temp kettle along with some tea bags to get your vacation mornings started.  Guests love having their morning tea on the terrace!

Swimming Pools

What are the pool hours?

Outdoor Pools & Hot Tub: 9AM - 6PM
Indoor Pool & Hot Tub: 9AM - 9PM

Are the pools open year round?

Yes - Pools are open 365 days a year

Are the pools heated?

Hot tubs are heated - Swimming pools are not

Accommodation Basics

Will toiletries be stocked in the bathrooms?

Each bathroom features a starter kit of travel sized soap, shampoo, condition, body wash, lotion and a roll of toilet paper.  Plush towels and a makeup towel are stocked for drying after your rainfall showers. 

Will pantry basics be stocked in the kitchen?

Paper Towels  ~  Aluminum Foil  ~  Salt & Pepper  ~  Olive Oil Spray  ~  Plastic Bags
Dishes/Silverware  ~  Pots  ~  Frying Pans  ~  Cookware  ~  Cutting Boards  ~  Knives  Strainer  ~  Measuring Cups  ~  Can Opener

Are there cleaning supplies in the unit?

For longer stays and those who like to keep tidy we supply the following:
Broom  ~  Swiffer  ~  Clorox Wipes  ~  All-Purpose Spray  ~  Oxi-Clean Spray  ~  Windex
Garbage Bags  ~  Dish Soap  ~  Sponge  ~  Dishwasher Pods  ~  Laundry Pods

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