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Frequently Asked
Questions
Booking Direct
Why should I book direct?
Savings! Rental sites like Airbnb & VRBO charge high service fees (13-15%) to pay for things like marketing. We do our own marketing so we partnered with Hospitable who only provides booking software. Their fee is much lower, so low we actually pay it for you! Bet you've never heard of Hospitable, right?
Do you offer discounts?
Yes! Discount codes can be applied when booking direct:
~You may have one from a previous stay or check out our social accounts & Orlando Facebook groups for additional discount codes
What is the cancellation policy?
Your reservation is refundable until 10 days prior to check-in local Orlando time. After booking, your guest portal will show the latest date & time you are able to cancel and receive a full refund.
When am I able to book?
Availability opens 18 months in advance.
Can I book on Airbnb or VRBO?
Yes! You are welcome to book through your favorite rental channel.
Airbnb Listings: Aqua ~ Sunshine ~ Tangerine ~ Key Lime
VRBO Listings: Tangerine ~ Key Lime
Why am I being asked for my ID and picture when booking?
Just like booking on Airbnb & Hotel check-in, your identity is verified prior to your stay. Since we do not have a front desk, your identity is verified securely online through iDenfy prior to booking.
Parking/Transportation
Is parking free?
Yes - Parking is free right outside the building.
If I don't have a car, what is the best way to get around?
We are centrally located on I-Drive with many restaurants in walking distance. For places farther away we recommend your favorite rideshare app. Rides to Universal & the Convention Center are typically <$10. Walt Disney World is typically $15-$35. Rides to MCO airport are typically $30-$55.
Is there a theme park shuttle?
Unfortunately, the Enclave resort does not currently operate a park shuttle. Using rideshare apps ultimately gives you the flexibility to get around where and when you would like.
Check-In
How will I know how to get into my suite?
You will receive check-in instructions and your door code 3 days prior to arrival. Your door code (typically) is the last 4 digits of the phone number on the reservation.
What time is Check-In?
Check-in begins at 4PM. Typically it is not ready before 4pm but we can message you here as soon as the suite is ready on your check-in day if it is ready earlier.
Can I Check-In early?
We are happy to let you know if the suite ready early but cannot guarantee early check-in. Unfortunately, the front desk is not able to hold luggage before your suite is ready.
Who should I contact for assistance?
Messaging on your booking app is the fastest way to get assistance. We also have a chat feature in the bottom right corner of this screen to help. If your stay is ever less than perfect we are ready to help you.
Check-Out
What time is Check-Out?
Standard check-out is 10AM. We offer late checkout for a fee based on your requested time and our availability.
Do you offer late Check-Out?
Please request in advance as availability is limited and not guarantees. Pricing is below:
12PM - $50
Later - Inquire for availability & pricing. Booking an additional night may provide the best value giving you the most flexibility on your last day.
Can I leave my bags with you after I check-out?
Since we do not operate a staffed front desk we are not able to hold your luggage after you depart or before your suite is ready.
Is there a long chores list before check-out?
Nope! We ask if you used dishes/dishware to start the dishwasher with a provided dishwasher pod. Other than that, nothing else for you to do. Just lock the door behind you and we take care of everything.
Home Basics
Will toiletries be stocked in the bathrooms?
Each bathroom features a starter kit of travel sized bar soap, shampoo, condition, and body wash. Plush towels are stocked for drying after your rainfall showers.
Will pantry basics be stocked in the kitchen?
Paper Towels ~ Aluminum Foil ~ Salt & Pepper ~ Olive Oil Spray ~ Dishes/Silverware ~ Pots ~ Frying Pans ~ Cookware ~ Cutting Boards ~ Knives ~ Strainer
Are there cleaning supplies in the unit?
For longer stays and those who like to keep tidy we supply the following:
All-Purpose Spray ~ Garbage Bags ~ Dish Soap ~ Sponge ~ Dishwasher Pods ~ Laundry Pods
Is there an elevator?
Yes - There are 2 elevators in each building.
Is there a dedicated place to store my belongings?
Yes - Each bedroom has a closet with a shelf, hanging bar & hangers. There is also a dresser with drawers to store items during your stay.
Will there be daily housekeeping?
The suite will be spotless when you arrive and we'll get it cleaned up when you leave. Outside of that, cleaning items are supplied in the unit for you. Mid-stay cleaning is available for a $100 fee, message us to schedule during your stay.
Coffee/Tea
Is there a coffee maker?
Yes - There is a dual drip coffee & k-cup machine along with a limited supply of k-cups and ground coffee to get your vacation mornings started. There is also a Dunkin Donuts in walking distance & Starbucks <5 mins down the street.
Is there a way to make tea?
Yes - There is a multi-temp kettle along with some tea bags to get your vacation mornings started. Guests love having their morning tea on the terrace!
Your Private Terrace
Can I host an event on the terrace?
Yes - The terrace is the perfect space to celebrate any occasion or host clients! Fill out our contact form to request booking the space and view pricing.
Are fireworks viewable from the terrace?
Yes - Our Aqua & Sunshine Penthouses offers nightly viewing of Magic Kingdom fireworks (7 miles in the distance). Check here for showtimes. The Suite collection sometimes has views of seasonal (typically summer) displays. Displays are subject to change and are not guaranteed.
What is the best way to enjoy the terrace?
Our guests have enjoyed family dinners, lounged in the sun, sipped wine in the evening, and enjoyed morning tea and coffee watching the sunrise. With gorgeous views of Orlando and tons of private space you can do just about anything!
Swimming Pools
Are there pools?
Yes - As our guest you have full access to all pools & hot tubs at the Enclave. See all amenities available here
What are the pool hours?
Outdoor Pools & Hot Tubs: 9AM - Dusk
Indoor Pool & Hot Tub: 9AM - 10PM
Are the pools open year round?
Yes - Pools are open 365 days a year
Are the pools heated?
Hot tubs are heated - Swimming pools are not
Didn't find your answer?
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